At Swim Equipment Shop, we understand that competitive swimmers and fitness enthusiasts need reliable gear delivered with the same precision as your training regimen. Below you’ll find all the details about our shipping and returns process to ensure your complete satisfaction with our performance swimwear.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). During peak seasons (typically before major swim competitions), processing may take slightly longer.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
| Shipping Method | Cost | Carrier | Delivery Time After Shipping | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | DHL or FedEx | 10-15 business days | Those needing swimwear quickly |
| Free Shipping | Free on orders over $50 | EMS | 15-25 business days | Budget-conscious shoppers |
Note: We ship worldwide except to some Asian countries and remote regions. Delivery times may vary based on customs processing in your country.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information. For competition swimwear orders, we recommend choosing standard shipping for more reliable tracking.
Returns & Exchanges
Our Return Policy
We accept returns within 15 days of receiving your order. To be eligible for a return:
- Items must be unused, in original condition with all tags attached
- Original packaging must be included
- A copy of your order confirmation or receipt is required
Non-Returnable Items
For hygiene and competition integrity reasons, the following items cannot be returned:
- Girl’s Competition Swimwear and Boy’s FINA Approved Jammers (due to strict hygiene standards)
- Swim Caps (all types)
- Any items marked as “final sale”
Return Process
Follow these steps to return an item:
- Contact us at [email protected] to initiate your return and receive a Return Authorization Number (RMA)
- Package your item securely in the original packaging
- Include your order number and RMA clearly on the outside of the package
- Ship to: Swim Equipment Shop Returns, 2673 Dawson Drive, Little Rock, US 72211
Important: We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
Refund Processing
Once we receive and inspect your return:
- Timing: Refunds are processed within 3-5 business days after we receive your return
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Exchanges
For size exchanges on training swimwear or junior wetsuits:
- Follow the standard return process above
- Include a note specifying the desired replacement size/color
- We’ll ship the replacement once we process your return (additional shipping charges may apply)
Damaged or Incorrect Items
If you receive a damaged item or incorrect product (especially important for competition gear):
- Contact us within 48 hours of delivery at [email protected]
- Include photos of the damaged/incorrect item and packaging
- We’ll arrange for a prepaid return label and expedited replacement
International Customers
For our global customers (excluding some Asian and remote regions):
- All duties and taxes are the responsibility of the customer
- Return shipping costs for international orders are not covered by Swim Equipment Shop
- Refunds will be for the product cost only, excluding original shipping and any import fees
Questions?
Our customer service team (many of whom are former competitive swimmers) understands the importance of properly fitting swimwear. Contact us at [email protected] with any shipping or returns questions.
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